“BEST PRICE GUARANTEE” GENERAL TERMS AND CONDITIONS
1.1 Conditions for applying “Best Price Guarantee”
“Best Price Guarantee” applies if the following cumulative conditions are met:
You have booked or are in the process of booking a group, private or adventure dog walk that is eligible for “Best Price Guarantee”. Directly through www.brisbanedogwalkers.com
prior to or within 24 hours following confirmation of your booking sent by text or email or the confirmation of your booking by telephone, and no later than 24 hours before the planned date of the dog walk:
you find, for the exact same service, for the same date(s), the same duration of walk, at the same rate conditions (i.e. refundable or non-refundable), the same type of walk (identical dog group size, walk type, and length), within our service area (the following Queensland postcodes [4000, 4005, 4007, 4064, 4065, 4101, 4102, 4103, 4104, 4105, 4111, 4120, 4121, 4151, 4152, 4169, 4170, 4171, 4172]) and is a service provided by a company and not an independent contractor, agency or labor hire service.
(hereinafter referred to as the “Eligible Booking”).
In the event of an Eligible Booking, confirmed by Brisbane Dog Walkers under the terms and conditions stipulated herein, Brisbane Pet Services shall apply the Third-Party Booking Channel price and will offer you an additional reduction on the Third-Party Booking Channel price on the total cost of the booked dog walk service.
For example:
if the reserved rate under an Eligible Booking on Brisbane Dog Walkers channel is 35 Australian Dollars,
and the rate given on the Third-Party Booking Channel is 32 Australian Dollars,
then the final rate applied by Brisbane Dog Walkers pursuant to the “Best Price Guarantee” will be below 32 Australian Dollars.
1.2 Cases for excluding “Best Price Guarantee”
“Best Price Guarantee” shall not apply in the following cases:
Consecutive Day Rates (more than 1 walk)
Business rates,
Conference and seminar rates,
Special promotional offers giving rise to an additional discount after booking confirmation (such as promotional codes provided after signing up to a newsletter),
Member rates or subscription programmes offered on the Third-Party Booking Channel concerned,
Rates granted for partners of the Brisbane Pet Services and their employees,
Rates granted for employees of the Brisbane Pet Services,
Rates offered by independent contractors, agencies or labor hire services ( be employees)
Rates displayed on websites/portals/web pages which do not have an on-line booking system such as information sites or sites which confirm reservations only after contacting the dog walking service (“booking request”),
Rates which are part of a package which includes both another service and a dog walk (i.e. a grooming session and dog walk). “Best Price Guarantee” does not apply to websites requiring membership, on-line memberships or programs with password or login to consult a company's rates and walk availability.
1.3 Procedure for benefiting from Best Price Guarantee
In order to benefit from “Best Price Guarantee”, you must (i) meet the conditions mentioned in above and (ii) email Brisbane Pet Services the below information.
Brisbane Pet Services cannot be held liable if errors or incomplete information have been entered by the Customer and if, for this reason, Brisbane Pet Services cannot apply “Best Price Guarantee” under the conditions specified herein.
A screen capture displaying both the date of the capture and the lowest price found using the Third-Party Booking Channel must be attached to the email, along with the associated terms and conditions of sale as well as any other document supporting the request. Incomplete or incorrect requests, or those which include ineligible or incomplete documents, will not be processed. The screen capture must clearly show the date of the walk, the company name, the terms and conditions of sale, the duration of the walk, the number of dogs on the walk and the rates offered on the Third-Party Booking Channel.
Requests must be submitted within 24 hours following confirmation of the Eligible Booking and no later than 24 hours before the planned dog walk. To comply with these deadlines, you should refer to the dates and times mentioned in your booking confirmation email or text.
1.4 admendments to these general terms and conditions
Brisbane Pet Services reserves the right to amend these general terms and conditions at any time. The amended terms and conditions shall take effect on the date they are put on-line on the website and shall apply to any request submitted on the website from the time they are put on-line.
Brisbane Pet Services asks the Customer to read these general terms and conditions carefully before each request, as they may have been modified. Any request involves the prior consultation and acceptance of these general terms and conditions by means of a checkbox provided for this purpose and which includes a hyperlink referring to these general terms and conditions.
Brisbane Pet Services also reserves the right to end “Best Price Guarantee”, at any time, it being specified that requests submitted before the termination of “Best Price Guarantee” will be processed by Brisbane Pet Services under the terms and conditions specified herein.